Can we collect direct reviews using the Review Engine feature in GoHighLevel software? – Fer Patel

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In the “GHL Experts” Facebook group, Fer Patel posed a question regarding the Review Engine feature in GoHighLevel (GHL) CRM software. The query revolved around the possibility of collecting direct reviews despite using this specific feature.

The Review Engine is an integral component of GHL that allows businesses to gather and showcase customer reviews seamlessly. However, Fer Patel was curious if this meant they could still collect direct reviews. In essence, they wanted to know if the Review Engine feature replaced the ability to acquire feedback directly from clients.

To address this concern, it is essential to focus on the capabilities and functionality of the Review Engine in GHL. The Review Engine itself primarily automates the review collection process, simplifying the task for businesses. It streamlines the feedback gathering procedure by sending automated emails or SMS prompts to customers, prompting them to leave reviews. These reviews are then featured on business websites or social media profiles.

Since the primary objective of the Review Engine is to automate review collection, it does not hinder an organization's ability to collect direct reviews. In fact, businesses can still interact with customers directly and request reviews through other avenues besides the Review Engine.

For a more detailed understanding and further insights, be sure to read the comments below this article and/or refer to the source link provided to stay updated on this specific topic within the GHL community.


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