Ticket number: 1125996
A new client signed up through our SaaS funnel. The subscription is live inside our PayPal, and the trial has started, however, the client's account was not created. It's lost in the ether.
I contacted support, and they turned my query into a ticket, I haven't heard back from them yet, though it's only been 30 hours. But I can't have this take 1-3 weeks as we are doing some custom stuff for this client, so time is of the essence.
My question:
Has this happened to you before? If yes, what is the best action step? Getting the client to go through the 2-step order form again, or manually creating a subaccount and setting it up? Or is there a way to retrieve that lost account? Thanks!
—
In the original post on the GoHighLevel Official Facebook group, the user encountered an issue where a new client signed up through their SaaS funnel, but the client's account was not created despite the subscription being live in PayPal. The user has contacted GoHighLevel support and received a ticket number but has not heard back within the first 30 hours. The user is concerned about the time it may take to resolve the issue, as they are working on custom solutions for this particular client.
If you have encountered a similar situation where a client's account is not created after subscribing, it is important to address the issue promptly to minimize any delays or inconvenience for the client. While waiting for a response from GoHighLevel support, you can explore a couple of action steps.
First, you can reach out to the client and explain the situation. You can ask the client to go through the 2-step order form again to create their account. This may help expedite the process and ensure a smooth account creation.
Alternatively, if the client is in immediate need of accessing their account and you are confident in your abilities, you can manually create a subaccount for them. This would involve setting up the necessary account details and ensuring all the required functionalities are available.
Lastly, it is worth noting that support response times may vary, and it is important to be patient during this process. GoHighLevel support is dedicated to resolving issues efficiently, and their response time can be influenced by various factors.
To stay updated on this topic and see if there are any responses or updates from GoHighLevel or other users who have experienced a similar situation, we encourage you to read the comments below this article or check the source link provided. It provides a valuable platform for further discussions and insights.
Source
I thought SaaS was recommended to only be done through Stripe? I didn’t even know Paypal permitted it