GoHighLevel Software: Suspension of Email for Sub-Accounts with High Bounce Rate

By | July 21, 2023

I had a sub-account get their email suspended due to a high bounce rate.
What's the process to get it released?


Title: How to Release Suspended Email in GoHighLevel CRM: A Step-by-Step Guide

Summary:
A user in the GoHighLevel Official Facebook group has encountered an issue where one of their sub-accounts had their email suspended due to a high bounce rate. The post seeks guidance on how to lift the suspension and restore email functionality. In relation to GoHighLevel software, this article will walk you through the process of releasing a suspended email.

To release a suspended email in GoHighLevel, follow these steps:

1. Identify the suspended email: Begin by identifying the specific sub-account and email address that has been suspended due to a high bounce rate. This ensures that you address the problem accurately.

2. Analyze the cause: It's crucial to understand why the email had a high bounce rate. Common reasons include invalid or outdated email addresses, incorrectly configured sending settings, or an excessive number of bounced emails.

3. Rectify bounce rate issues: To restore email functionality, take steps to rectify the causes of the high bounce rate. Update or remove invalid email addresses, verify sending settings, and consider implementing best practices for email deliverability.

4. Contact GoHighLevel support: If you have taken appropriate steps to resolve the issue but the suspension persists, contact GoHighLevel support for further assistance. Provide them with relevant information, such as the affected sub-account and email address, and a detailed description of the actions you've taken to rectify the problem.

It's important to note that GoHighLevel's support team is best equipped to address specific issues and provide tailored guidance. Remember to check the comments section below this article or refer to the source link for additional responses and updates from GoHighLevel regarding this topic.

Please note that this article provides general guidance, and it's always recommended to refer to GoHighLevel's official documentation or seek professional assistance for specific technical issues.


Source