Hi, can someone please help in this matter?
We are experiencing discrepancies in the call report numbers for the same date in GHL.
The agency account in London sees different call report numbers than mine when checking for the same date, and I am based in India.
They're able to see correct reports even from my account in their location But I am getting different incorrect results with every account even the agency account from my Location.
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Title: Discrepancies in GoHighLevel Call Report Numbers: Location-Based Factors
Summary:
A user from India is encountering discrepancies in call report numbers on GoHighLevel (GHL), a CRM software. Comparatively, an agency account in London is able to access correct call reports even when logged into the Indian user's account. Moreover, the user experiences varied and incorrect results with all accounts, including the agency account from their own location. This article will address the issue and potential causes surrounding location-based disparities in call report numbers on GHL.
Insights:
In GHL's call reporting system, the discrepancy in call report numbers based on user location could potentially arise due to several factors:
1. Regional Data Centers: GHL likely employs regional data centers to optimize data processing. If these data centers are not fully synchronized or face technical issues in certain locations, it could result in inconsistent call report numbers.
2. Time Zone Differences: Users based in different locations might experience different time zones, affecting how call reports are aggregated and displayed. It's important for users to ensure their respective time zone settings within GHL are accurately configured.
3. Network Latency: Variations in network latency and connectivity between different locations can potentially impact the real-time data synchronization and display of call reports.
Encouragement:
For a comprehensive understanding of the issue, readers are encouraged to delve into the comments section below or refer to the source link for further updates from the GoHighLevel Official Facebook Group. GHL's support team should be able to address the specific concerns and provide a tailored solution for the experienced discrepancies.
Source
The user timezone & location timezone may be at play.
Also, if your “assigned data only” setting turned on?