GoHighLevel users experience a workflow disruption as event start time was rescheduled from tomorrow.

By | July 16, 2023


Workflow peeps. This event start time was originally set to tomorrow however we want to push this out a little longer. The problem is that all the leads are in the wait. If I change the event start date (as pictured below) to the 20th as apposed to the 17th, will the workflow know to wait or will it fire tomorrow since the “event start time was the 17th when the leads were passed through that step? Hope this make sense.

Thanks



Original post content summary:

The original post is asking for assistance regarding a workflow in GoHighLevel CRM software. The user wants to push out the start date of an event but is concerned about how it will affect the leads already in the workflow. They are unsure if changing the event start date will cause the workflow to wait or if it will fire immediately based on the original start date.

Insights on the topic:

In GoHighLevel, when you make changes to a workflow, it's important to understand how those changes will affect the leads already in the workflow.

If you change the event start date in the workflow, the leads that have already passed through that step will still be based on the original start date. This means that if you push out the start date to the 20th, the leads that reached that step before the change will still follow the original schedule and might fire tomorrow if they meet the conditions.

However, any new leads entering the workflow after the change will follow the updated start date and wait until the 20th before proceeding to the next step.

It's crucial to be cautious when making changes to a workflow that has already been in progress. If the timing is critical and you want all leads to wait until the new start date, you may need to manually adjust their positions in the workflow or use other strategies like adding a delay step to ensure consistency.

For further information and updates on this topic, it is recommended to read the comments below this article or check the source link provided.

Note: This summary is based on the information provided in the original post and should be verified with GoHighLevel's official documentation or customer support for complete accuracy.


Source

12 thoughts on “GoHighLevel users experience a workflow disruption as event start time was rescheduled from tomorrow.

  1. Kisho Franklyn

    Jeff I think if you insert another Event Start Time right before “Email 5 (1 Spot Left), that should handle your issue

  2. Josh Martenson

    Jeff Poole, It will not update the existing contacts in the workflow. Only the new entering contacts. If you need to update all contacts in the workflow and change the event start date, add a new event start date and wait step below all of your contacts, then push them through to your newly created wait step and delete the old steps above.

  3. Joshua Goodlock

    First,
    Pause

    Add wait and then also it’s best to tag
    And have an if else condition in that wait step after the wait step

    And make it wait 48hrs
    If contact has tag then do this; if none then – this

    Tag all the contacts you want in the workflow and set a trigger filter that it must match the new tag otherwise it will not fire

    Then set up the new event for the future date by adding a wait step BEFORE the current one

    Delete the old one out
    contacts with that specific tag and at that specific step will go back into the workflow and land to the first wait step
    Remove the old wait step
    Shouldn’t fire off then if you add all the extra conditions in that step

    Obviously there’s a engineers way
    But that’s just a quick little hack for the basic user to go in and DIY a little easier

    Option 2 clone Workflow
    Pause it
    Change it out
    Publish Workflow
    Delete the other one

    NB
    The new changes will not update immediately to apply to those contacts until you tag them

    And you’ll have to add them to a workflow that specifically has a go to Workflow step

    If they have that tag and matches the edited wait step conditions you can have a look at it in the workflow settings and log to see where the users are and you can manually push any stuck ones using a go-to

    You don’t want a loop though

    Be mindful of double up emails SMS etc being fired and it’s never best to change things out at last minute

    You don’t want that to happen 😉

  4. Carlos Adell

    If you change the time it won’t affect the contacts that are already inside, I’d duplicate the workflow with the right time and move all the contacts across

  5. Mark Cassara

    Lol I had the same issue and pushed 1000 leads thru prematurely it was a mess… glad you are asking for advice first! 🙈

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