How can you make appointment reminders like this? Where the reminders only fire at specific times before the appointment (not just 12, 6, and 1 hours before)
The pictured workflow does what's intended, but only if you book someone in more than 24 hours out. If you were to book someone in the evening for the next day then it all falls apart.
Has anyone created something like this? I know it's hard to do because I tried it a couple of times actually and just got a buggy unreliable mess.
—
Original Post:
The original post/comment/question is asking for assistance on how to create appointment reminders in GoHighLevel CRM software. The person is looking for a solution where the reminders can be sent at specific times before the appointment, rather than the default time intervals of 12, 6, and 1 hour before. They mention that the currently available workflow only works if the appointment is booked more than 24 hours in advance, but if someone is booked in the evening for the next day, the workflow fails to work properly. They mention their own attempts at creating this functionality but have been unsuccessful and ended up with a buggy and unreliable result.
Insights and Response:
Creating custom appointment reminders in GoHighLevel can be a bit challenging and may require some advanced knowledge of the software's automation features. While the default reminder settings are limited to specific time intervals, there are workarounds to achieve more customized reminders.
One potential solution is to utilize GoHighLevel's event-based triggers and time delays in combination with custom SMS or email notifications. By setting up an event trigger when an appointment is booked and then using time delays to send reminders at specific times before the appointment, you can achieve the desired functionality.
However, it is important to note that this approach may require some troubleshooting and testing to ensure reliability. It is recommended to reach out to the GoHighLevel community or support team to get assistance and gather insights from experts who have successfully implemented similar workflows.
Readers are encouraged to check the comments below the article and seek updates from the provided source link for more detailed responses and potentially updated solutions from the GHL community.
Source
Wait steps will fire before hours or minutes. Keep in mind that you could allow the calendar to book further out so last minute appointments are not an issue.
choose the action wait then instead of time, you look for appointment, it will give you options for days, hours and mins. hope this helps.
I can make both Emails and SMS Workflows like this for you
Don’t use time delay use time events.
Adam E. Skjervold Check your DM i have sent you a solutions. Which is something in wait iteam only.
where you will need to choose the wait duration in combination with if date is in past that should be skip the workflow, Also if its a matter of hours that will also be sorted out based on the timestamp, Because it normally update everything based on timezone you select.