How do we un DND people who messaged “STOP” but messaged us back for inquiries? Can't uncheck DND option for SMS as it says user unsubscribed.
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Title: Resolving DND Unsubscription Issues for Inquiring Customers on GoHighLevel
Summary:
A user in the official GoHighLevel Facebook group seeks guidance on how to remove the Do Not Disturb (DND) status for individuals who had previously messaged “STOP” but later contacted back with inquiries. The user mentions that the DND option for SMS cannot be unchecked as the software indicates that the user has unsubscribed.
Insights:
When it comes to managing DND subscribers on GoHighLevel (GHL), it's crucial to ensure compliance with regulations while still addressing the needs of potential customers. While this response is based on my expertise as a content writer for GoHighLevel tutorials, it is recommended to review comments and the source link for up-to-date responses and additional perspectives.
In such cases, where individuals have messaged “STOP” but now want to engage with your business again, it is important to respect their privacy preferences. With GoHighLevel, the DND option for SMS is automatically enabled when a user unsubscribes, preventing any further communication via SMS.
To address this particular scenario, it may be beneficial to explore alternative communication channels. Using other communication methods, like email or phone calls, can allow you to reconnect with the interested customer while still abiding by their DND preference for SMS.
Ultimately, it is crucial to balance customer engagement with compliance in handling DND requests effectively. The comments section below this article or the provided source link may offer further insights and responses from the GoHighLevel community on how to handle this specific situation.
Note: This response is based on my understanding as a content writer for GoHighLevel and may not reflect the most updated information from the platform. Please refer to the comments section below or the source link provided for the latest responses and updates on this topic.
Source
You have to call them and have them reply start, or change your opt out to something else that you manage through a workflow instead of twilio/lc
go to their conversation view… look for DND… uncheck anything that is turned on