If you guys are using SMS in your services how are you getting around/
With reputation managment for example, can they send out review requests without A2P approved or do they need to wait? I would hate to sell this awesome service and then explain that they can’t use SMS until that’s approved while they are already paying for the services.
Thank you!
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In a post shared in the GoHighLevel Official Facebook group, a user asks for advice on how to handle A2P 10DLC (Application-to-Person Ten Digit Long Code) messaging when using SMS in their services. They are concerned about explaining the requirement to new customers and how it might impact their ability to use SMS features, such as sending review requests.
A2P 10DLC is a new industry standard for sending Application-to-Person messages using ten-digit long codes. It aims to improve the deliverability and reputation of SMS messages, ensuring a better user experience for recipients. However, it also means that businesses must register and obtain A2P 10DLC approval before they can use SMS features.
As an expert on GoHighLevel CRM software, I can provide some insights on this topic. GoHighLevel has implemented support for A2P 10DLC, allowing users to send SMS messages within the guidelines and regulations set by cellular carriers. This ensures that messages are delivered successfully and businesses maintain a positive reputation.
When explaining A2P 10DLC to new customers, it is important to clarify the process and potential limitations they might face while waiting for approval. It's unfortunate that some customers might have to wait before utilizing the SMS feature, especially if they are already paying for the service. However, by being transparent about the requirements and providing assistance throughout the approval process, you can mitigate any potential frustration.
To stay updated on the topic and gain further insights, I encourage readers to check the comments below this article or refer to the original post in the GoHighLevel Official Facebook group for responses and updates from the community.
Please note that the specifics of A2P 10DLC and its implementation may vary, so it is important to consult GoHighLevel's official documentation or reach out to their support team for accurate and up-to-date information.
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They will need approval before sending –
Use the waiting period as an urgency-fueled sales tactic, and sell them on the service of getting them properly registered and through the process.
Also, be up front that it takes time for them to get approved, so if they don’t do it now, their competition is, and they’ll be ahead of them.
They should also appreciate the honesty, as no one else is going to tell them
You can charge a setup fee instead of starting the monthly right away. This fee, in reality covers the time it takes to get approved. And include some other services in that like
🔥 Customized text sequence
🔥 Opt in page
Etc. Make sure to obey deliver on the value. And let them know the monthly doesn’t start for the first 60 days. This gives you time to get them approved. But in reality you have payment upfront due to setup fee. This can work, but it isn’t ideal for every setup. Just depends on your offer. If you’re only selling the system and no actual help with it, then there’s nothing to setup and that offer may not be ideal
Charge for the set up and do it for them. Or create a video and walk them through step-by-step how to register their account. Provide them with a PDF of the prompts they need to fill the registration. It’s up to you how scalable and how laborious you want to make this as the agency owner!
It takes like a few days. Their funnel isn’t going to be done by then is it? There is a time to get stuff set up and if they are building it they won’t even know how to use the software by the time approval happens.
Joe Tran 800#s don’t have to go through the same authentication process as local numbers? 🤔
What do you mean get around? You follow the process and get them approved.
Extendly posted this, Check it out!
A2P 10DLC Compliance We’ve put together a snapshot to instruction sets to share with you and your customers along with checklists and videos that are fully white labeled So you can share it with your clients to help them get compliant quickly.
register at the link below its 100% free https://go.getextendly.com/a2p
Bump
You just tell them the truth. This is a NATIONAL regulation. Every business is affected. Approval times will go down to hours, if not a day, eventually.
I’ve moved away from highlevel for review management. I then use a pool of approved numbers to send review requests by sms
Frame it why it’s a good thing. Your customers hate getting spam so make sure they aren’t part of the problem.
Also tell them anywhere they go they will have to do this. So it’s not something they’ll be able to (easily) avoid.
Additionally they wouldn’t be sending a review request to a cold number so this scenario is highly unlikely