One sub-account experiencing issues: Form submissions diverted to junk mail in GoHighLevel software

By | July 21, 2023

I am having trouble with one sub-account…form submissions go to junk mail. Any advice on this?


Title: Troubleshooting Sub-Account Form Submissions Going to Junk Mail in GoHighLevel

Summary:
A user in the GoHighLevel Official Facebook group is encountering an issue with one of their sub-accounts, where form submissions are consistently being marked as junk mail. They seek advice and guidance from the community to resolve this problem.

Insights and Recommendations:
When form submissions are ending up in junk mail, it is crucial to investigate and address this issue promptly, as it can hinder effective communication and lead to missed opportunities. While GoHighLevel offers robust features, troubleshooting such account-specific concerns usually require individual investigation. Here are some insights and recommendations to consider:

1. Domain and Email Setup: Verify that the sub-account's domain and email configuration are correctly set up and authenticated within GoHighLevel. Ensure that SPF, DKIM, and DMARC records are correctly configured to avoid triggering spam filters.

2. Email Deliverability: Take steps to improve email deliverability by maintaining a good sender reputation. Regularly monitor email bounce rates, remove invalid email addresses, and avoid sending bulk emails to unengaged recipients.

3. Anti-Spam Measures: Check if any spam filters or email security settings are enabled in the sub-account or at the domain level that might be causing form submissions to be marked as junk mail. Adjust settings accordingly or consult GoHighLevel support for guidance.

4. Whitelisting: Advise the user to instruct their sub-account recipients to add the sub-account's email address to their email client's safe senders list or whitelist to prevent future submissions from being marked as spam.

It is important to mention that this advice serves as a general starting point. Readers are highly encouraged to delve into the comments section or follow the source link for updates and responses from experts, as specific scenarios may require more personalized troubleshooting or involve unique account configurations.

Please refer to the comment section below for additional insights and solutions related to this topic or visit the source link for further assistance from the GoHighLevel team.


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