hi guys! asking for help about Vimeo videos embedded to GHL.
before our launch, all were working – we can see the unmute button and hear the sound while video is playing. but NOW, the “unmute” button is no longer showing on our videos and we can't hear anything even tho the video is already playing, what could be the problem? and how to fix it? thank you so much
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Title: Troubleshooting Vimeo Video Issues on GoHighLevel CRM: Missing Unmute Button and Sound
Introduction:
A user from the “GHL Experts” Facebook group is seeking assistance with Vimeo videos embedded in their GoHighLevel (GHL) CRM software. They mentioned that before their launch, all videos were functioning properly with an unmute button and audible sound. However, they are currently facing issues where the unmute button is missing, and they cannot hear any audio despite the video playing. This article aims to summarize the post and provide useful insights to troubleshoot and fix the problem.
Article:
The user is experiencing difficulties with Vimeo videos embedded in GoHighLevel. Previously, all videos worked flawlessly, with clear audio when played back. However, after the launch, they encountered two issues: the absence of the unmute button and no sound, even though the video appears to be playing.
To address this problem, several potential solutions can be explored:
1. Check audio settings: Verify that the audio settings are properly adjusted within GoHighLevel. Ensure that the sound is not muted or turned down unintentionally.
2. Vimeo video permissions: Confirm that the video on Vimeo has the necessary permissions to allow embedding and sound playback.
3. Update embed code: Sometimes, changes to the Vimeo embed code can impact the video's functionality. Ensure that the embed code used in GoHighLevel is up to date and correctly implemented.
4. Clear cache and cookies: Clearing browser cache and cookies can resolve certain playback issues by ensuring a clean start. Try clearing cache and cookies and then restart the browser before testing the video again.
5. Cross-browser compatibility: Test the Vimeo video across multiple browsers to determine if the issue is specific to a particular browser. If the problem is isolated to one browser, try accessing the CRM software on a different browser.
Conclusion:
If you are facing issues with Vimeo videos on your GoHighLevel CRM, such as missing unmute buttons and sound, there are several potential solutions to consider. The above steps can help troubleshoot and address these issues. Don't forget to read the comments below this article or check the source link for additional responses and updates on this topic.
Source