Understanding the Distinction between Manual Action Calls and GoHighLevel Software

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In the GoHighLevel Official Facebook group, a user is seeking clarification on the difference between manual action calls and dialer calls within the GoHighLevel CRM software. The user mentions that their agents have recently started using manual actions and they are unsure about the absence of a dialer.

Manual action calls and dialer calls are both features within GoHighLevel that enable users to make phone calls to their leads and clients. The main difference lies in how these calls are initiated and managed.

Dialer calls refer to automated outbound phone calls that are made using a dialer built into the GoHighLevel platform. This feature allows users to load a list of contacts, set up call scripts in advance, and the system will automatically dial the numbers and connect the user to the contact once the call is answered. This can significantly save time for agents who need to make multiple calls.

On the other hand, manual action calls are initiated manually by the user. This typically involves the user manually dialing the contact's number using their own phone or a separate phone system. The manual action calls feature within GoHighLevel allows users to track and log these manual calls, including call duration, notes, and other relevant information.

It is worth mentioning that the absence of a dialer mentioned by the user might imply that their account does not currently have the automated dialing feature enabled or they have not subscribed to it separately. This could explain why their agents are utilizing manual action calls instead.

For further insights, readers are encouraged to check the comments section in the GoHighLevel Official Facebook group or refer to the source link provided for additional updates and responses on this topic.


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