Hi, we've noticed ghl calendar option “Allow Google calendar to send invitation or update emails to attendees.” added a much easier way for the leads to add the event to their calendar and this is awesome. However, if they deny the invitation request it doesn't seem to be communicated back to GHL hence resulting in No Shows since they thought they cancelled it.
Does anyone have a solution on that? Because relying on the leads to click on the add to calendar link clearly is not reliable enough for us.
Thanks!
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The original post in the GoHighLevel Official Facebook group highlights a concern regarding the calendar feature in GoHighLevel (GHL) CRM software. The user acknowledges that the option to allow Google Calendar to send invitation or update emails to attendees has made it easier for leads to add events to their calendars. However, they note that if a lead denies the invitation request, GHL does not receive this information, leading to no-shows as the leads may think they've canceled the event.
The user is seeking a solution to this issue as they believe relying solely on leads to click on the “add to calendar” link is not dependable enough for their needs. They are looking for a way to ensure that if a lead denies the invitation, it is communicated back to GHL to prevent confusion and no-shows.
It's important to note that without further information or updates from GoHighLevel, it is difficult to provide a definite solution to this problem. However, one possible suggestion could be to explore integrating and syncing the GHL calendar with Google Calendar more closely. This integration might allow for two-way communication, enabling GHL to receive updates from Google Calendar when an invitation is denied, thereby preventing potential no-shows.
To get further insights and possible solutions, I encourage readers to check the comments below the article or refer to the source link for any responses or updates from GoHighLevel regarding this specific topic.
Source
You can also send cancellation link and rescheduleing link in email.