OK I'm running a FB Lead Form ad that has Date of Birth on the form. The DoB populates the DoB field in my CRM fine. I then Zap it to another client subaccount and the DoB field gets rejected for incorrect formatting.
It comes in from Facebook as Jul 21, 2023 the Zap wants it as MM/DD/YYYY
any ideas how to fix this?
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In a post on the GoHighLevel Official Facebook group, a user discusses an issue they encountered with the integration of a Facebook Lead Form ad and the GoHighLevel CRM software. The problem arises when the Date of Birth (DoB) field is populated correctly in the CRM from the lead form, but gets rejected when zapped to another client subaccount due to incorrect formatting.
The user mentions that the DoB field is coming in from Facebook as “Jul 21, 2023” while the Zap requires the format to be “MM/DD/YYYY”. They seek suggestions on how to fix this formatting issue.
As an expert on GoHighLevel CRM software, there are a few potential solutions that I can offer. Firstly, it is worth checking if there are any specific formatting options or requirements within the Zap tool being used. The user may have missed a setting that allows for different date formats to be accepted.
Alternatively, GoHighLevel itself offers customization options for fields and data mappings. It might be useful to explore those settings and see if there is a way to modify the DoB field's format within the CRM itself. This could potentially resolve the issue when zapping to another subaccount.
Lastly, reaching out to the GoHighLevel support team for assistance is highly recommended. They have extensive knowledge of the software and can provide specific guidance tailored to the situation.
For further insights and possible solutions, I encourage readers to check the comments section below this article or refer to the source link provided for any updates or responses from the GoHighLevel community.
Source
for now I’m duping the DoB into a Custom Field set up as a Single line of text and it works fine but…it would be best to put the DOB in the DOB field
Use Date Formatter by Zap in between these steps